Personalised and custom-made items

• Non-returnable status:

All personalised or custom-made items are non-returnable and non-refundable. 

• Exceptions:

This policy does not apply if the item is faulty or incorrectly printed by us. 

• Faulty item process:

If a personalised item is faulty, please contact us within 3 days of receiving it to request a return. You will need to provide your order number. 

Non-personalised items

• Return window: Non-personalised items can be returned within 30 days of receipt.
• Condition: Returned items must be unused, in their original packaging, and with all original packaging .

Return and refund process

• Initiating a return:

To start a return, please visit our returns page or contact our customer service at sales@getinvited.co.uk 

• Refund method:

Refunds will be issued to the original payment method within 14  business days of receiving the returned item. 

• Return shipping:

The customer is responsible for return shipping costs unless the item is faulty. We recommend using an insured and trackable shipping service. 

Need help?

Contact us at sales@getinvited.co.uk for questions related to refunds and return